Isaac Scientific Publishing

Modern Clinical Medicine Research

Simulation and Optimization of Medicine Service System Based on Random Service System

Download PDF (567 KB) PP. 1 - 6 Pub. Date: January 30, 2018

DOI: 10.22606/mcmr.2018.21001


  • Yu-heng Song
    School of Management, University of South China, Hengyang, China.
  • Yao-yao Wei*
    School of Management, University of South China, Hengyang, China.


As one of the direct contact windows in medical processes, the medicine services have attracted lots of attentions. Small pharmacy scale and unreasonable setting of the service process cause patients to spend long waiting time for taking medicines. Taking the Second Affiliated Hospital of the University Of South China as the study object, firstly, through on-site observation and investigation of the current medicine service process of the hospital, the patient demands are measured and evaluated, and the layouts of pharmacy facilities and service mechanism are analyzed. Secondly, by describing the structure and the operation characteristics of the outpatient system, we construct a simulation model of the medicine service system based on Random Service System (RSS). Finally, the bottlenecks that limit the efficiency of the system are shown by the simulation results of the models and then system can be optimized effectively.


Optimization of medicine service system, random service system.


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